This policy should be read in conjunction with the current version of the terms and conditions of service.
Please read this policy carefully. Ineedbroadband.Ltd operates this policy in order to conduct its business in a responsible manner to enable it to provide as uninterrupted and seamless a service to its customers as is reasonably practical.
Ineedbroadband reserves the right to suspend, restrict or cancel a customer’s access to any or all services provided by the Company should we decide that the service has been inappropriately used.
Ineedbroadband reserves the right to modify this policy at any time. The current version of this policy will be posted on www.ineedbroadband.co.uk and it is the customer’s responsibility to ensure their awareness of any changes made to this policy (To facilitate this customers can opt-in to an email notification service).
- General Use
a. The customer shall use the specified service provided under the terms of their contract with ineedbroadband for the purposes of gaining access to the Internet or the services thereon.
b. The Services may not be used to send or receive any material which is offensive, abusive, indecent, obscene or menacing; or in breach or confidence, copyright, privacy or any other rights, or to knowingly send or receive any material, including computer viruses or pornography, which transgresses any laws of the United Kingdom, whether Civil or Criminal. - Usage
- Home packages : Ineedbroadband fup calculate the average normal usage per calendar month is between 10Gb and 1Tb. i-Fibre packages are not included in the fup and are subject to standard T&C’s
- Bursting: All home package speeds are upto the maximum speed of your package and are based on the peak burst speed up to your maximum rate, if you constantly hit the burst limit then your speed will reduce by 50% until your burst average drops gain then the burst will kick back in. package example I.e. burst max 50mb constant bursting time 60 sec constant, rate reduction 50% 25mb, rest period 30sec off peak and in 120 sec the burst will return 50mb etc. Bursting is in place to give the best possible browsing speeds at all times, each time you request a page this is less than a few milliseconds, so your browsing speed is always the maximum speed of your package. If you start a large down or stream this will start of at the maximum speed and then be reduced to the lower burst rate.
- Small Business packages: Ineedbroadband calculate the average normal usage per calendar month is between 20 to 2Tb, if you exceed the limit then your service speed may be reduced until the reset point at the 1st of each month.
- Business Unlimited : Ineedbroadband has unlimited data and a CDR committed data rate unless on the small biz packages.
- LTE/4G services these services are carried over a third party network and all home services have 1Tb total fup
- Hotspot: Ineedbroadband calculate the average normal usage per calendar month is between 7Gb to 20 Gb
- Ineedbroadband operates a fair use policy on unlimited internet In rare cases, ineedbroadband may find a customer to be using the Internet resources to such an extent that they may jeopardise Internet performance for other customers I.e running of highband width servers, streaming audio or TV etc, not excluding P2P and file transfer software. In this instance ineedbroadband reserves the right to suspend or restrict the user’s service immediately & or require them to upgrade to a higher service tier, this will only be implemented in extreme circumstances if you exceed the below limits in 3 consecutive months, this is intended to prevent excessive use of the resources.
- Network
a. The user may not intercept or monitor network traffic
b. The user may not attempt, establish or facilitate unauthorised access to the network, resources or machines without the prior unequivocal consent of the lawful owner of that machine, resource or network. - Email
a. Using the Services to transmit unsolicited bulk email is prohibited. Activities that have the effect of facilitating unsolicited bulk email whether or not that email is commercial in nature are also prohibited. The precise definition of ‘bulk’ is at the sole discretion of ineedbroadband.co.uk Recipients must always be provided with the means by which they can easily remove themselves from mailing lists should they no longer wish to receive further information.
b. Using ineedbroadband to engage in activities that violate the terms of service of any other Internet or online service provider is prohibited.
c. Falsifying addressing information or otherwise modifying headers to conceal the sender’s or recipient’s identity, for the purpose of circumventing these terms and conditions, is strictly prohibited. - Access
- Users will not share there username, other than in there own home, business, boat or hotspot.
- Login details are only to be used by the owner of the login details and must not be shared are resold, I.e. not letting a neighbouring boat or house share a package or splitting the cost. Ineedbroadband monitor the network and if a user is found to be sharing or reselling then ineedbroadband will take legal action.