Network Status News & Information

Status: Investigating

Details: We are currently aware of an issue affecting our VoIP telephone lines, causing intermittent service disruptions. Our engineering team is actively working on identifying and implementing a fix.

We appreciate your patience during this time and will provide a further update by midday today with more details or a resolution.

Thank you for bearing with us.

UPDATE 10.10am: Digital phone service have been fully restored, if you phone is offline, please power off the router or phone adaptor and power back.

We are pleased to confirm that the rescheduled maintenance works for Larwood Park Estate will now take place on Wednesday 23rd April, between 5:00am and 6:30am.

What’s happening?

• We will be replacing our router in the street cabinet as part of preparations for our exciting new 1Gbps and multi-gigabit broadband packages.

• During this window, you may experience a brief drop in service lasting up to 60 minutes.

After the Maintenance:

• Once the maintenance is complete, your service should resume automatically with no action required.

• If any issues do occur after 7:00am, please power off your router and power it back on.

• Do not press any reset buttons on your router.

• If you still encounter any problems, please call 0115 871 8379 or chat with us online at https://ineedbroadband.co.uk. Please leave your name and contact details and we will contact you promptly.

We thank you for your understanding and support as we continue to improve your internet experience.