Updating your direct debit

If you are changing banks or account numbers and need to update your direct debit

  • Contact Us Directly:

    • To update your bank details, please contact our customer service team.
    • We will securely update your payment information on GoCardless for you.
  • Methods to Contact Us:

    • Live Chat: Available on our website for instant support.
    • Phone Support: Call us directly for personalised assistance.
    • Email Support: Send your request to our support team, and we will get back to you promptly.
  • Verification and Security:

    • For your security, we will verify your identity before making any changes.
    • Your bank details are securely managed using GoCardless' bank-grade encryption.

 

Any changes to your bank details made after the 18th of the month you will need to pay via our online payment link for your broadband that month to avoid a late payment charge. 

Kind regards

Billing Dept.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

How do i cancel my contract

Cancellation Process: Login to My Account: Go to the members area and log in to your...

View My Data usage

  You can check your Data usage by going to the members area on the ineedbroadband website....

How do i upgrade my package

How to Upgrade Your Package Login to My Account: Go to the members area and log in to...