If you are changing banks or account numbers and need to update your direct debit
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Contact Us Directly:
- To update your bank details, please contact our customer service team.
- We will securely update your payment information on GoCardless for you.
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Methods to Contact Us:
- Live Chat: Available on our website for instant support.
- Phone Support: Call us directly for personalised assistance.
- Email Support: Send your request to our support team, and we will get back to you promptly.
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Verification and Security:
- For your security, we will verify your identity before making any changes.
- Your bank details are securely managed using GoCardless' bank-grade encryption.
Any changes to your bank details made after the 18th of the month you will need to pay via our online payment link for your broadband that month to avoid a late payment charge.
Kind regards
Billing Dept.
