this a test message for a new webhook

tech

We have an outage in the Coalville and Bardon Hill areas. Engineers are looking into the fault and we will update you at 14.00.

Thank you for your patience

Kind regards

Tech support

We are investigating an outage in the Dale Abbey area.

Our engineers will update this message once they have more information.

Please do not press reset, your service should come back automatically.

Thank you for your patience.

Kind regards

Tech support

We are investigating an issue at the Eaton site. Engineers are en-route to site and we will update again in 1 hour.

Your service will resume automatically, please do not press reset.

Thank you for your patience.

Customer support

Power cut information for LE14 4SS

https://powercuts.nationalgrid.co.uk/LE14%204SS

We are aware of the power cut affecting LE14 4SS. The incident was raised at 7:03pm this evening and our engineers are working to get the power returned as quickly as possible. We are sorry for any inconvenience this is causing you.

Tech

The national Grid outage is covering a mast feeding the following areas, Ilkeston, Stanton By Dale and Dale Abbey. If you are offline please do not press anything on your router, your service will come back once power is restored.

Kind regards

Tech support.

We will be carrying out essential maintenance on Tuesday 26th March between 2AM and 6AM. We expect the service to be down for around 40 Minutes.

Please do not touch your equipment during this time, the service should come back online automatically once the works are complete.

This maintenance will affect all Air-Fibre services.

Kind regards

Tech support.

Update 15.15.

Our engineers have climbed the mast today and after checking all our kit, including cables, connectors and dishes we have found the fault to be interference from a local radio transmitter on the same mast. we have done everything we can to reduce any adverse affects to our network, and at this point in time the network looks stable. We are now working with the local radio station and Ofcom for a permanent solution to  the issue.

We thank you for your patience and continued support, and while this issue is not on our network side we will continue to work hard to make sue our systems are affected as little as possible until a solution is in place.

Kind regards

Tech support.

We have a fault on a main radio tower and engineers are climbing this morning between 10.15 and 14.00 to repair this issue.

Please do not email or open a ticket as we are aware of the fault. 

DO not reset any devices as you service will reconnect automatically if you have a service drop.

We will try and keep drops to a minimum

Next update 14:00

We thank you for your patience and continued support.

Tech 

We are having slower than normal speeds across one of our links that feed a wide area on our Air-fibre service . As soon as the weather permits (Monday) we will be doing a mast climb to resolve this issue.

We apologise for any inconvenience caused and thank you for your patience and understanding.

UPDATE: Engineers will be working on this issue from around 10:15 today.

UPDATE: We have now completed the repair and we are monthioring all areas of the Airfibre network, if you still ahve no service please checkl that no one has reset your router, if you think you may have a reset the router follow: https://www.ineedbroadband.co.uk/router-settings/

Tech support

We are expecting heavy snow in the next 24 to 48 hours which could affect services for our Air-Fibre customers. If you lose service or have any intermittent issues, Please just be patient, the service will come back online.

Please remember that both your dish AND the mast can be affected, so you may not have much snow at your property, but the mast site may.

Thank you for your cooperation.

Kind regards

Tech Support.

On Friday the 2nd of Feb there is power works planned at our Risley Site 

National Grid power outage is essimated to be 1hr duration between 8am and 12pm

Tech

we are experiencing a service outage with our mast at the roseland business site, this will affect services for all customers off this mast and surounding areas. please do not leave messages as we know about this fault.

we are investigating, this may be a local power issue at the old control tower.

UPDATE: this is a local power issue and power should be restored by 11:30am

tech

We are investigating an outage at Larwood NG17

UPDATE: 9:57 Openreach have been in the network pits on Larwood and have damged our fibres, we are working with them to resolve this. ETA is 8 hrs.

UPDATE: 11:00 Openreach have damged our two main fibre just down the road from the fire station, openreach are now repairing this and we hope to see live service by 13:00

UPDATE: 13:00 Our fibres have now been repaired and users are showing back online, if you are still offline and think you may have reset your router then go to https://www.ineedbroadband.co.uk/router-settings/

Tech

No Tue 09/01/24

Planned maintence work is to be carried out on our link to the cropwell site, this feeds a large section of the Vale.

There may be a breif drop and slowness as we complete the works

ETW: 10:00: to 14:00

Tech

 we are experiencing a service outage with our mast at Eaton, this will affect services for all customers off this mast, including, Eaton, Branston and surounding areas.

An engineer has been to site and found the our network switch has been infested with ladybirds and casued damage to the switch, we will be arrnaging a replacement on Monday morning the 8/01/24

please do not leave messages as we know about this fault.

After the large storm across the north of Nottingham and Derby, we are seeing a number of sites off line.

Dale Abbey and Ilkeston area, this will affect all surrounding areas.

Newstead Abbey Park

We are making access arrangements for this morning to investigate the damage/issues, we will try and repair or bring the area back online as fast as possible, with winds permitting.

Tech Support

We currently have an outage in part of newstead village, this does to a broken fibre

Splice tech is on route and should have this repaired in the next 2.5 hrs

Tech

customers off our costock site will be offline at the current time, this due to a main power outage in the local area.

please check national grid for power outage updates 

tech

we are experiencing service issues with customers on our fixed LTE service that is carried over EEs network, this is causing connections to drop or to run slower than normal.

we have spoken to ee and they have a uk wide issue and are working on this, they do not have a time frame yet, this will affect all customers on this Fixed LTE service carried only over EE masts 

please do not leave messages as we know about this fault..

UPDATE : 11-12-23

We have now found a fix, EE have changed some settings on there masts, and we ahve to visit each customer to make the changes, we will be visiting all 4g ee users over the next couple of days.

Tech

We currently have a Airfibre outage on the Nottinghamshire netwokr this is affecting some areas, an engineer is on route to investigate.

Update: Sevice was restored at 18:43, this was due to a main radio link between masts that had locked out.

All customers should now be back online, if you have pressed reset on your router then you will need to setup your router again, please see this linkhttps://www.ineedbroadband.co.uk/router-settings/ we nolonger offer telephone support for resets.

We also suggest that you make a book mark of this page for furture network outage or planned works. https://ineedbroadband.co.uk/whmcs/serverstatus.php

Tech

we are experiencing a service outage on our Newstead Abbey site this will affect all customers off this mast , in the Newstead Abbey Park

please do not leave messages as we know about this fault..

update: 20:45

An engineer has been out to the abbey and discoved that some of the equipment on the abbey has failed, an engineer has bee assigned the repair work for 8:30am as soon as we can access the abbey

please do not press any resets, once the fault is repaired then you will reconnect.

tech

we have a major service outage on our AirFibre network, we are investgating and will update in 1 hr

Update

Engineers are still working on the main power supply that failled at cropwell . We have been told it should be back in about 1 hr, cold weather is hampering the works..

tech

We havea  major service issue on our Airfibre network this is only afecting users on wireless fed internet services.

Update at 1:43pm

We have now traced a fault and fixed this we are now montioring 

Tech

Currenlty we ahve a outage on the Airfibre network across parts of our network

tech

We currenlty are aware of an outage on our Sedgbrook and Allington transmitter.

we are trying to contact the site to essablish if this is a local power issue.

Tech

What is happening?

We are writing to advise you of some upcoming maintenance works to your service.

This change is a planned work being done on our core network providing internet, public cloud, MPLS VPN, and voice services to you.

When?

The planned work will take place on

26th October 2023 22:00 to 27^th October 2023 04:00

What the impact will be

all services provided by ineedbroadband in the NG17 and NG15 areas. 

Intermittent connectivity may be experienced over a 30-minute window at the beginning and end of the change. 

 broadband circuits may experience brief disconnects and should be restored shortly.

DO NOT press and resets, please wait for the service to reconnect

Power issue affecting airfibre service

We are aware of a power issue that is affecting part of our networks across the vale of belvoir , these drops are short and being caused by power mainatiance 

Tech

Streaming issue only affecting users on our Annesley/Newstead area at the current time.

We are actively investigating a problem with streaming tv services, such as sky, amazon disney and others.

The error users are seeing: your are outside the UK, Using a VPN or Proxy.

At present, we do not have a definitive answer for you as this issue lies within the streaming TV servers, which are managed by a third party.
Rest assured, we are in communication with them to resolve this matter.

We kindly request your patience, as it may take a few days or even up to a week to reach a resolution.

UPDATE: 06-10-2023

We checked with the two data bases that create the GEO location ring in the UK, MaxMind Geo IP https://www.maxmind.com/en/locate-my-ip-address here you can check your IP and can see that it it shows in the UK and is correct. The streaming services such as Amazon, BBC, ITV and others all use the data to help block uses that are NOT in the uk or on VPN servcies, It is NOT our responcablity to enusre that data is updated, this down to the streaming content provider, we do not know how long a perdiod betwen the updates on the data bases to when the streaming prover updates there own system, search online suggest once a week to once a month.

Please feel free to contact your streaming providers.


Tech

due to the bad weather some of our radio links on our Aifibre service or being affected, please be patient and the bad weather will pass and our radio links will start to perform as normal. Please do not press and reset buttons on your rooter or power device as this will default the device and you may require an engineer visit. please do not leave messages as we know about this fault.

customer on our sedgbrook site may be seeing issue from 17:35 yesterday 21-09-23

The problem stems from a fault with the local transmitter that you are currently connected to. Rest assured, our team of engineers has already scheduled a visit to the Sedgebrook site later today, and we are in the process of obtaining a replacement part.

We sincerely apologise for the disruption in service that you have encountered. Please be assured that we are working diligently to resolve this issue promptly. Our utmost priority is to ensure that the service is restored as soon as possible once our team arrives at the site today.

Tech

There is a power cut at the transmitter at Hough on the Hill. Engineers are 1 hour away from site with a generator and we hope to have you back online by around 11AM. Services affected are Allington,Sedgebrook, Gelston, Marston and Wagtail.
Thank you for your patience.
Tech support.

we are experiencing an issue with intermittent service on our airfibre network  and we are investigating this.

Due to the nature of the fault, this may take some days to trace the source of the issue.

UPDATE: 22-08-23

We are still seeing issues and think we have traced the fault, engineer are booked for 23-08-23 to climb and replace a faulty transmitter.

This fault has been very hard to trace and we hope that tomorrow will solve the issue, in the mean time we are rebooting as fast as we can when the issue happens

Tech

Flawbourgh Mast power outage

Natinal Grid estimate 19.30 for the service to be restroed

We have an outage affecting many areas of the Air-Fibre nework. Our engineers are looking at the issue. If you have lost service please do not press the reset button, your broadband should come back online automatically once the issue is resolved. We will update this message in 1 hour.
Tech support.

We apologise for the ongoing outage in the LE67 4BJ area, engineers are working in the area and hope to have a fix by 19.30 on 26/07/2023.
Thank you for your patience.
Kind regards
Tech support



There's a broadband issue in . LE67 4BJ Thanks for your patience while we work to fix things as quick as we can.

We have some planned emergancy works on friday the 27th betwen 10.00 am and 12.00 the service will drop across and large section of the Airfibre network on the Nottinghamshire and leicestershire areas

Work is due to a mains power feed needs to be relocated 

Tech

We currently have aservice outage covering the NG32 are of Nottingham

This only affects customer in the NG32 postcodes on our Airfibre system.

We are looking it to the resaons and a fix time.

Update: 6.41am

Service restored , due to a tripped power breaker..

Tech Support

Our carrier will be carrying out planned works on 27th 22:00 to 28th 06:00 

This is a migration for their pppoe server to a larger platform.

All i-fibre-edge services will be affected in the time slot. 

Do not reset or make any changes, your service will rejoin.

Tech

We are seeing various sites across Nottingham and Leicestershire being affected by the weather just now. Unfortunately this is out of our control. We will keep monitoring the situation.
Please do not press the reset button on your router. The service will return to normal once the bad weather passes.
Kind regards
Tech

We currently have an outage on the transmitter at Ragdale, Our engineers are looking at this and hope to have you back online very soon. Please do not press the reset button on your router, the service will come back automatically once the issue is resolved. There will be another update within the next hour.


Update:
Issue resolved at 10.35Am.

Maintance on bardon hill transmitter is taking place between 6am and 8.30am on 12/07/23

Tech

We are aware of a Major service outage Annessley Newstead

We are looking in to this issue and will update in 1 hr

UPDATE: 14.38

We have now switched to our backup service and we are now looking at why the main feed to the area has been affected.

Update in 1Hr

update 15.33: we are still on our back feed and will switch back once the main is fixed, speeds should remain stable and normal on the back up

Tech

We currently have a out with our service in the LE postcost area, this affects customer off the Bardon Hill site

We know this is a carrier issue with virgin in this area, we are waiting on an update


UPDATE 6.30am 23-06-23

Sorry for the delay with this fault, some equipment has been damaged by the electrical storms, We have a replacement part on a before 9am delivery today and an engineer on standby to replace this part.

We hope to have your service back online soon.

tech

We are currently investigation a service outage at Annesley Newstead

We traced the fault to a fault on a inline batter backup unit that has started to fail, We have removed this for the time being and will replace with a new unit in the coming days.

You would have seen two drops: 21.40 and again 22.20

Updated at 22:30

We are have now found the issue and this was down to a faulty ups, we tried to bypass this and found a main issue, we will now be replacing the battery back at some point tomorrow 12-05-23, we expect th work window to be between 16.00 18.00.

Next update 12-05-23 @ 18.00

Tech

We are currently investigating a service outage on our Airfibre service from our Cripweel site near willlouhby this will affect sites around this area

tech

Next UPDATE at 12.00

we are currenlty changing some channels due to interfernace.

tech

we currently are investigating a major service outage on Airfibre network this is affecting all customers

This issue was resolved at 8:10am, fault was due to a issue our main carrier.

The nation wide virgin media issue continues, this will affect customers on our airfibre service.

next update at 19:00

05-04-23 10.00

The outages yesterday were related to the virgin media national outages, some of our core fibres run via the virgin national network, we had small outage this morning as we refreshed our routing tables to bring things back to there correct routes after yesterday

to look at any network issue see https://ineedbroadband.co.uk/whmcs/serverstatus.php

Dear Customer,

We would like to inform you about essential planned works that are scheduled to take place in your area on March 13th 2023 between 8:00 PM and 8:00 AM the following day (March 14th 2023). These works are necessary to repair and replace the damaged fibres that were given a temporary repair on Wednesday night (1st March).

While we understand that any service disruption can be inconvenient, we want to assure you that the team will be working as quickly and efficiently as possible to minimize any downtime. The work window is for 12 hours, but we expect that the outage will not last for the full duration.

PLEASE NOTE: It is very important that you DO NOT PRESS THE RESET BUTTON on any equipment during this time, as this can cause additional issues that may prolong the outage for you as you will need to put your settings back in to make it work again. Please also make family members aware of this.

We apologise for any inconvenience that this may cause and appreciate your patience and understanding as we work to maintain the network infrastructure. If you have any questions or concerns, please don't hesitate to contact our customer support team, who will be happy to assist you.

Thank you for choosing our service and we look forward to continuing to provide you with high-quality broadband services.

UPDATE:

The engineers started the planned works at: time 20.01 and completed the works and restored service afterthe planned works: time 22.54

Kind regards customer services

We have a service outage  only affecting the NG1 Thurmpton A453 area and Tollerton area

Enginer on route

UPDATE at 13.00

This issue is due to a LV cable fault in Nottingham city where some of our main links connect out to the affected areas.

National grid essitmate to restore power by 17:00

Tech

We currently have a servie issue on our Airfibre service that we are looking in to

Further update in 30 Mins


Service restored 21.05

Tech

Annesley area.

EMERGENCY PLANNED WORKS 23-01-2023 between 20:00Hrs and 8:00Am 24-01-2023

We have been informed that emergency maintenance is to take place on the above date to repair a damaged fibre shelf in one of our core data centre locations. This will affect our service to your area, the work window is for 12hrs, but we do not expect any outage to be for the full duration.

This will mean that your broadband service will drop at some point between the above times.

Please DO NOT reset any equipment

We apologise for the disruption this may cause.

Regards Ineedbroadband Support desk.

We cuurently ahve a service outage on our Sedbrook site this is affecting some cutsomers in and round Sedbrook Allington, Denton

We will dispatch an enginer in the next 24 hrs , once we ahve sorced the replament parts and access to the site.

UPDATE

Hi Our Engineers have managed to remotely fixed the issue, we are now monitoring this.

Tech

sorry for the interruption, this is a main power indecent on the national grid.

Update in 1 hour

Tech

We currently have a issue with one of our main links that is affecting speeds, we have a engineering team working on this and we hope to have this fixed later today.

Link replaced at 14.45

We are still working on traffic routing , this will affacet speeds and connections as we work on this.

Tech

We currently have a service outage on our A46 site this feeds a large area of the Vale of Belvoir, we are currently investigating the issue.

We have found out there is a local power issue, engineer will arrive on site with a generator by 10.30am

update at 10.35Am

Generator now installed and online, all customers should be back online.

Next update 13:00

Engineers replaced generator with main power at 16.15, but found a cable fault this is to be repaired 20-10-22 between 11.30 and 12.30


Tech

There is a large service outage at the current time due to the heat at the mast.
We apologise for the inconvinience this causes but unfortunately the high weather temps are beyond our control.
We do not have a fix time at this point and will update you as soon as possible.
If your service is off it will come back once service resumes.
Please do NOT press the reset button on your router.

Kind regards
Tech support

Currently we have a large outage on one of our main linking sites, we have engineers on route and we will have a  update later this morning.

Please DO NOT press any resets on your router

 
Next update 10.00AM

Tech

Notification of Planned Work

Hi there,

We need to let you know about some maintenance work that will be taking place on our network, as detailed below.

Impact: There will be a loss of service at some point during the timeframe stated above whilst we complete the maintenance work.

A Fibre cable was damaged in our cabinet at 10.38 by a engineer carrying our maintenance, this was qucikly resolved

Tech

Affected areas

Eastwell
Scalford
Hickling
Hickling pastures
Melton areas
Ragdale
Great Dalby
and sundrounding areas

Western power mains issues

https://powercuts.westernpower.co.uk/incident/INCD-11384-q

Westen Power ETA for service 17:00

Tech

We currently ahve a servcie outage at our Larwood site, this due to a fibre optic cable being damaged in the local area.

engineers essimate this will be repaired befor 17:00 today

Next update 17:00

tech

On Thursday the 20th of Feb 2020

work between 9.00 and 16.00

Engineers will be replacing a a damaged radio links

Risley transmitter, this will affect all customers in the following areas upto 30 mins

Ilkeston
Risley
No mans land area
Dale Abbey
Stanton by dale
Redhill marina
Long eaton areas
Thrumpton area


Link replacement to Hough on the Hill, affecetd areas for upto 30 mins

Newark areas
Sudbrook
Normaton on cliffe
Marston
Sedgebook
Gelston
Allington
Roseland ind est
woolsthorpe
Denton

Due to the high winds,

A46 Newton Area
We lost a transmitter o our A46 site this feed some customers in Newton, we have managed to move most customers to a spare transmitter, if you are still off let us know, call 0115 8718379 and leave your name and number with the tech support answering machine.


Risley, Ilkeston, Stanton areas

Our main link dish has been blwown off line, so the speeds are reduce in your area, we will try and climb as soon as possible this may be wed to brign the link back to full speed.


tech

Currently we have service outage in the redmile area 

A engineer will be attending the transmitter site on Sunday the 3rd to fix the issue. 

Ttech

We currently have a service outage affecting the LE14 areas.

Engineers will be on site around 6am 28-08-19 to repair the danages radio links, this was due to thunder storms in the local areas.

Tech

Planed works affecting Nottingham city

Works to replace a faulty connector will take place on the morning of the 26-02-19 between 9am and 13.00.

Affected areas.

Nottingham City ng1 ng2 ng7
Lenton Lane
Castle Blvd
Thrumpton

Breif drops upto 10 mins.

Tech

We current;ey have a service outage affecting customer servcied from our flawborough mast.

Areas affected

Flawborough
Alverton
Orston
Cottham
Flintham
Sibthrope

Engineers will be sent to site first thing in the morning, if the service has not reurned overnight.

Tech

We are currently experiencing a major outage on the network.
Engineers are at the mast site and there will be a further update in 1 hour.
Tech Support

On Wed the 5th of Sept 

we will be carrying out essential  link replacements on our mapperley mast, this will affect customers in most areas.

Outage times will be short, between 5 and 10 mins why the links are replaced.

Tech

We are investigating a service outage in the vale of belvoir at our main Falwbourgh site, this is affect other areas to

Next up date  21.30

Resolved Local Power issue.

tech

On Aug 8th

We will be acrring out upgrade works on our A46 transmitter, with will affect customers in the vake of belvoir 

Outages will be 5 to 10mins, please do not reset or rebot, YOUR CONNECTION WILL AUTO CONNECT.

Perdio of works 9.30 till 13.00

Tech

Service outage affectings

Ragdale and surrounding areas.
Great Dably and surrounding area
Eatswell and surrounding areas.
Cropwell Bishop and surrounding areas.
Hickling and surrounding areas

Power cut issue, due to vechicle crashing in to power lines at Cropwell.

Engineers on route with generator

ETA 16.30


UPDATE

we are now running on a genertaor since 16.40pm we are now waiting on western power to fix the fault, we may have a further drop late in the evening.


Tech

If you are seeeing lower speeds than normal this could be due to two things.

On 15 june we started a project to move our wireless channels, this could have affected your speeds, please open a support ticket and let us know if your speeds have dropped since this date.

Trees have grown a lot this year and we have seen number of customers with tree growth in the signal path, please check that trees in your own garden are not affecting your signal, if they are then you will need to get the tree trimmed if possible or we can move the aerial for you as a small charge see FAQs on our website.


UPDATE: 29-06-18

Most areas are now stable and we are seeing lower issues with speeds, Please can you only report low speeds that have been tested on a cabled connection using www.openspeedtest.com open a support ticket at www.ineedbroadband.co.uk/support and we will then look at your connection and local trasmitter.


Tceh Support

We have an outage covering Nottingham and surrounding areas which we hope to resole quickly.
Next update will be issued at 10.30AM.
Tech support

We have a service outtage affecting customers.

Near market harborough and kelmarsh.

Engineesr wll be dispatched first thing on 11th to fix this issue.

Tech

Service outage 

Affecting
Great Dalby
Thorpe satch ville
Kerby Bellows
Ragdale  and some surrounding areas

Tech

Next update 12.00

Mains Power outage at Eastwell mast

Masts affected
Eastwell
Hickling
Colston Bassett
Great dalby
Ragdale
Branston and eaton

ETA 13.00

Update from Western power

ETA 14.30

There is a newtwork outage covering part of the network, We are currently working on this and aim to have you back online as soon as possible.
Thank you for your patience

Tech Support

There is a power issue at our Cripwell mast which serves Cripwell, Willoughby on the Wolds, Six Hills and surrounding areas.
We are informed that the power will be back on by 3PM today 09.03.2018.
Thank you for your patience.
Tech support

We ahvea earlier service outage on part of our network, between 19.06 and 20.45, this was due to a radio link locking up.

This has been restarted and we are now montioring.

All connections will come back online. 

Tech

There is a power outage at our Risely mast due to a Western Power outage. we expect service to be back around 6PM according to Western Powers website information.
Tech Support

Ineedbroadband suffered a power outage on one of our mains sites, that a fault that was not under our control, the power issue was resolved at 10am 25th feb.

Sorry for any disruption this may have caused.

Tech

We will be carrying out planned works on 11-01-18 between 10.30 and 12.30.

Service will drop for up to 15 mins

Please DO NOT resest you service will auto connect

Tech

Dera Customer

We had a 2nd service outage today at 19.45 this eving 4th jan. This was due a power fault on one of our UPS rails. This has now been bypassed and will be fully replcaed in the come days, all work will be carried out in the small hours.

We apploges for the service drop

All customers are coming back online 

Tech

Network Works 29th dec

Engineers will be acrring out works on our sedgbrook transmitters between 10am and 12pm,

Affect areas, Sedgbrook, allington, gelston, denton and surrounding areas.

tech

Wisendine transmitter( snow affected service) Fix ETA 1pm



Resolved

We currently have a Major service outage affecting mostly areas of our network, we are working with our data centre team to work out the issue, we will update again.

Update 17.00

This has now been resolved, and was down the a network switch failure in our Nottingham Data centre, engineers are monitoring the network.


Tech

Essential maintenance works are being carried out between 9.30 and 14.00 on our main mapperley transmitter, this will affect a some customers for a short period of around 10 mins during this time.

Tech

We currently have a service outage at our Cripwell Farm site.

This will affect


willoughby on the wolds
Wysal
Stanton on the wolds.
Parts of Hickling and A46
Six Hills
And some other surronding areas.

Western power expect there works to be completed by 16.00

next update 16.00

tech

We currently ahve aservice outage at our Risley transmitter this is due to western power having a service outage on the mains supply in the No mans lane area. WPD have given a estimated uptime of 14.00

Tech

Next update 14.00

We are awrae of a service outage at one of our main sites on the A46, this feeds some areas of the vale and surrounding areas, engineers are on route and we will ahve a update in 40mins

next update 9.45

tech

service outage at our cropwell site affecting a number of areas. engineers on route.

techg

nect update 17.00

power restored at 15.50

Planned service upgrade A46 site, there may a breif outages between 10am and 15.00 on 29-08-17.

Speed may be affected to customers serviced from our A46 mast, this will include, Newton, Belvoir village, Allington, Conny Grey spinney, scarington, Redmile hawksworth, car colston.

This upgrade work is essiton to kep the speeds of the network.

tech

This morning at 8.30 a core router at nottingham had become unresponsive, we have now switched to our back up router and customers are reconnecting, this may take 15 mins due to the load on the router.

Please reboot your router and aerial to force a reconnect.

tech


All users are back online after radius issue.

Engineers will be carrying out emergency maintenance on a link that feeds a large section of our network.

There should be a small drop in service for around 5 to 10mins as the enginners replace a faulty connection plug at our core mast at mapperley Nottingham.

Works are between 9.30 and 12.00

Please do not reset any equipment, sit tight and all will return to normal.

Tech

There is an outage in the Marston Trussell area.
technicians are en route to the site which we think has suffered a lightning strike.
there will be a further update around 10.30AM
Thank you for your patience.

Update timed at 11.00AM. the issue was  damaged equipment due to lightening strike and the service should be back up by 11.30AM.
If you are not back online by 11.30AM please power off your antenna and router at the socket and power back on.
Thank you.

We have a network outage affecting some areas which started around 10.00am today. The technicians are working hard to get this resolved. Areas affected areWoolsthorpe, Flawbrough Orston, Allington, Cottham, Sibthorpe and  flintham.
We should have an update within the next hour.
Thank you for your patience.

Update 11.45. service back online for 30 mins without issue, The issue looked to be down to a faulty cable and we hope this has now been resolved. we will monitor over the next 24 hours.
thank you for your patience.

On Wednesday the 07 th of June, we will be acrriing a switch replacement at cropweel bishop and eastwell

You should see a drop for 5 mins between 11am and 14.00pm

Tech

Loss opf serviec at

Hickling pastures
Eaton
Branston
Great Dalby
Ragdale
some area of the vale.,

Due to power lines down

Engineers on route with generator

NEXT UPDATE 12.30

Fault was casued by mains electric failure at the transmitter site.

Currenlty we have a speed issue on the network affecting customers

In 
Hickling pastures
Eaton
Branston
Great Dalby
Ragdale
some area of the vale.,

Fix time: 10.30 05/06/17

tech

Currenlty we have a major service issue affecting users in the Vale of Belvoir and Roseland business park.

Engineers are on site and working on a fix

next update 11.30

tech

UPDATE

Roseland business park is back on line and full speed at 11.50am.

Engineers are still working on the link to our falwbourgh transmitter that feeds the vale.

update at 14.00

tech

UPDATE 15.00 26/05/17

Engineers have found that the earlier outage was due to a faulty radio transmitter at our Dorket head mast that feeds service to our Flawabough mast. A replace tramsitter has been orderd and engineers will be replacing the radio over the next 24 hours.

Service is live in all areas, but there may be some slow spots at peak times until the radio is replaced and running at full speed.

Next update Sat 27/05/17 @ 15.00

tech

we currently have a outage at market harborough, this will affect users in Kelmarsh, Marston Trussell, north northampton areas.

Techs on route ETA 12:00, 

Tech

resolved 112:17 Power fault

We ahvea service outage on the networj that is affecteing customers in the vale of belvoir and easten parts of the network.

this due to western power fault at ou transmitter site at dorekt head in Nottm.

A engineer is on route to start the generator and servic shoudl be restored by 18:15

There may also be a disruption around 20:30 when the service is switeched back over

Regards Tech

We are seeing a number of users reporting issues with slower than normal speeds in some NG and LE areas, engineers are investigating the issue and we hope to have this resolved in the next 48 Hours.

Tech

we currently have a service outgae on our sedgbrook transmitter, this will affect , Allinton, Denton, Sedbrook, Gelston, Brandon.

We will dispatch a engineer at 8am to look at this site, this may also be a power issue.

Tech

We are currently we are investigating a power outage on our Bardon Hill transmitter.

Engineers are now on route to our site time @ 15.51

Next update at @ 16.30

Tech

After a earlier issue that affceted all areas on the network, engineers have traced the fault to a radio unit that servers Fintham, Shelton, Cotham and Flawborough, engineers are currently replacing this radio unit and the only affected areas now are Flintham, Shelton, Cotham, Flawborough.

All other areas are running fine.

Tech

We ahve power outage on our mast at hough on the hill affecting

sudbrook
hough on the hill
parts of gelston
parts of allington

Tech

It has been reported to us that Western power have to carry out emergency works on the meter at our Marston trussell site, this will affect service between 10.45 and 11.30am on 20/02/17

tech

We currently have a outage at our transmitter the serves Eaton and Branston

A Enginer will be dispatched at 6am top resolve this issue.

Tech

Engineers will be changing our wind turbine on the EAton/Branston transmitter on 13/2/17 between 12.00 and 13.30 there may be a very short outage.

Tech

Engineers are on route to change batterys at on our Eaton transmitter

Service should be restored by 9am

Tech

Due to a power line failure yesterday evening at Marston, our main trabsmitter in the village has become damaged. 

Engineers are on route to the site and we hope to have the service live again by 11AM

Next Update at 11AM

Tech

There is a power cut in the Cripwell area that will last until around 3PM.
Technicians are currently en-route to the site to connect a generator and service will resume around 10.30AM once this has been done.
Thank you for your patience.

Users in Eaton Branston and Eastwell and may suffer a service otage around 10:30 this evening (9th) this due to low battery levels on the eco site. We are expecting some light winds whcih may help the wind turnbine to chareg the batterys. 

As enginer has been booked to visit the site at first light on the 10th.

Tech

We have a major network outage affecting some areas which started around 10.30am today. The technicians are working hard to get this resolved and get everyone back online and we should have an update shortly.
thank you for your patience.

update on fault timed at 14.36 the technicians are still working to resolve the issue and will give a new update in 1 hour.
thank you.

the network issue has now been resolved.
If you are not back online please unplug your router and antenna power unit and plug them back in at the wall socket.
should you still have any issues please call us.
thank you for your patience and support during this outage.

Late evening we have a major service outage on the ineedbroadband platform, this affect some but no all custoemrs, this was due to a issue with on of our routing tables after a firmware update.

This has now been resolved.

Engineer on route to site, service live esstimate 10.30

tech

Failed radio unit

Engineers on route, ETA 10.30

Tech

There ia a power outage at our transmitter at Wysall, this will affect all surrounding areas.

Western power expect to reinstate the power around 18:00

Tech

Some customer have reoprted slow or no service as from 3am

We have traced the fault to a remote system update at 3am, this caused one of your routes to our peers to have failed, this has now been resolved and your service should be running as normal.

Please reboot your aerial and router, as the systems is loaded with many connections reconnecting this could take upto 15 Mins to reconnect

Tech

There is a major service outage in the LE16 and NN transition areas of our network.

Ineedbroadband are speaking with our transit carrie to assataine the fault and a fix time.

Tech

Next update at 12.00pM

We do not ahve any further update from our carrier as yet. 

There is a UK wide issue that is affecting the type of service we use to bring the broadband to your area.

Next Update 15.00

On Tuseday the 1st of November. 

Ineedbroadband will be upgrading our wireless between our two main service masts at Mapperley, This will help bring even faster speeds to many areas.

Customers may see a very short drop as the link is swapped over, these drops should be nolonger than a couple of minutes at a time. 

Works are due to be complete by 14:00 on the 1st.

Main areas affected

Roseland business park
Flawborough
Shelton
Cottham
Alverton
Orston
Parts of Allington
Redmile
Belvoir castle
Woolsthorpe

Tech Support

On the morning of the 20/10/16

Engineers will be carrying out emergancey works on a failing radio link this will affacet customers in the follwoing areas for around 15 mins.

Roseland business park
Flawborough
Shelton
Cottham
Alverton
Orston
Parts of Allington
Redmile
Belvoir castle area
Woolsthorpe


UPDATE

engineers carried the link change at 11:00am and we are now moniotring, all connections now look stable again.

tech

On Thursday the 29th Oct Western power will be carrying out main elctrical works in Ragdale, this will affect our supply , but we are arranging for a generator to be onsite by 8am.

There may be a sort drop in service when we change over the supply.

Works between 8am and 17:00pm

Tech

Currently there is a service outage affecting our transmitter on the A46, this is due to Western power distrubition having a power outage in the location of your transmitter.

Areas affected 

Netwon and surrounding areas.

Some areas of the Vale of Belvoir.

ETA for power to be restored is 15.00pm

UPDATE waiting for update from western power in the next hour.

There was a Western power distribution power outage that affected over 300 homes and businesses on the scraventon side of the A46 where our transmitter is located, this is a matter out of our hands, a engineer was dispatched at 3pm to head to the site with a generator just in case WPD did not get the power back online, but they did restore power around 15.50.

If you have any issues in the future you can call 0115 8718379 and listen to the service status line or if you have some form of internet ( mobile) then you can check the network status on our website under the help menu ( Network Status). You should also send all technical issue to support@ineedbroadband.co.uk as customer services only pick up none technical emails.

Dear User

We have a  major service issue, affecting all areas of aour network, our netwrk team are working heard to bring the attck under control.

Next update at at 22:30

tech

UPDATE

We are still working on bring all customers back online

Affected areas, Allington, Sedgebrook, Gleston Hougham, Coxmoore, Mansfiled, Huthwaite.

Tech

Next update 1AM

UPDATE

Engineers are applying patches to our trasnmitters that are being attacked, this may take some hours we will bring areas back online in priority order. Next update 4AM

tech

UPDATE

Most areas are now stable, but the final patches could take some hours to apply, Service is yet to be restored to Allington, Sedgebrook, Gleston Hougham, Coxmoore, Mansfiled, Huthwaite this should be very early morning, we expect around 6am to 9am due to site access restricions at some of our main sites.

UPDATE
We are still working on bringing the network back up, this work will take several hours. thank you for your patience.

Next update 10.30am

UPDATE 14.00

The network is back up, but some customers may still be seeing issues with speeds while the network settles down, this could take several hours.
if you are still offline please reboot your router and antenna power unit. if this does not work, please call the office and we will look into it for you.

Tech

UPDATE 17.30 
The network is back up but there are still some customers unable to connect to the service, we are still working to get everyone back online as soon as we can. Those who are online, some of you will see very slow speeds while the network stabalizes in the coming hours. thank you for your continued support and patience.
Tech

Update 24/08/16 @ 8.00am

Most customers should be back online with stable service and speeds. A small number of the total customer base may still be seeing no and brief access, engineers will try and remotely access aerial to fix this issue, but in some cases you may need a engineer visit. if you connection ahs been offline for more than 48 hrs then please call and speak to Liz to arrange a callout, please note this may take up to 48 hrs to arrange due ot the extra work load.

UPDATE 25/08/16

I Need Broadband engineers have now have 99% of customers, back online. If you are offline then please let us know so we can arrange a engineer visit

Tech

Engineers are rebalancing the netwokr in Nottingham this moring between 7:00 and 8:00 users may see breaf drops why this carried out.

Tech

At 22:00 I Needbroadband had a MSO at our mapperley site, this was due to a one of the core switches developing a fault causing issues with processing of traffic, the issue was resolved at 22:30.

Customer coming off out transmitter at Bardon Hill in leicestershire, may ahve had some issues with speeds over the last 24 hours, engineers have traced this to channel interferance, enginers have made some changes and are now moniotiring the speeds.

Sorry for the disruption

Tech

The service drop today/late last night

faulty network switch at our A46 site this morning, this work is now complete and we are sorry for the disruption, we first saw the micro site drop, but it also affect one of the main sectors on the A46 that you are connected to.

tech

We are currenlty looking in to a speed issue on our Market Harborough service, this affecting users speeds.

Tech

There is a service outage on our Marston Trussell transmitter.

This due to Western Power having Electrical issues in this area, the western power website say that power should be reconnected by 19.00 on 25/04/16

Tech

We are aware of a fault on our mast in Oxendon, this outage affects Kelmarsh and surronding areas, Engginer are onsite and we hope to have fix in place around 13.00 today.

tech

We are currenly investigating a issue with one of our radio links to Great Dably, this also affects our Ragdale site.

Engineers have seen two drop this evening 24/03/16 and rebooted the link twice.

We are moniotring this fault and will update this ticket in the enxt 24 hours.

tech

There are currently no outages or issue on the I Need Broadband network.

If you have a issue please raise a support ticket or conatct us on 0115 8718379 mon-fri 9am-18.00pm

tech