Code of conduct
Our commitment to how we do business — with customers, with each other, and with the communities we serve.
Our Commitment To You
As a local provider, we believe straight-talking, fair pricing and dependable service matter more than anything else. This code sets out what you can expect from us.
Fair & Transparent Pricing
We'll always be upfront about pricing, contract terms and any changes that affect your service, with no hidden fees.
Reliable Service
We aim to deliver the speeds and reliability we promise, and to tell you promptly if anything affects your connection.
Respectful, Local Support
Our support team is local, trained, and expected to treat every customer — resident, business, council or school — with respect and patience.
Data & Privacy
We handle your personal data responsibly and in line with UK data protection law. See our Terms & Conditions for full details.