Router Settings
TP-Link EX230V
If you've reset your router, follow the steps below to get back online.
Connecting by Wi-Fi? Use the Wi-Fi name and password printed on the base of the router. If your device says "no internet", choose Continue anyway. Some Apple devices won't proceed past this point — if that happens, use a non-Apple device, or connect a laptop by cable to the router's LAN port instead.
Getting Online
- Connect to your router by Wi-Fi or cable.
- Open a web browser and go to
tplinkwifi.net— this brings up the TP-Link setup page. - Create a new admin password (for example,
admin123). - Log in using the password you just created.
- Select your region and time zone, then click Next.
- Select your ISP connection type — use the default option (Other), then click Next.
- Enter the PPPoE username and password from your welcome email, then click Next. Do not enable VLAN. If you have an EX230V, select EWAN.
- Review your Wi-Fi settings — leave as default and click Next.
- The router will test your connection. Make sure the WAN/Internet cable is in the blue socket and your fibre modem or aerial power unit is switched on, then click Next. If it doesn't succeed, go back and check your PPPoE details.
- If you don't have a VoIP phone with us, click Next and Finish — you're done.
VoIP Telephone Setup
If you have a VoIP phone with us, click +Add and follow these steps:
- Select Other Provider.
- Phone Number: your SIP VoIP account ID (e.g.
74xxxxxxx). - Registrar Address:
sip.ineedbroadband.co.uk - Authentication ID: your SIP VoIP account ID.
- Password: your SIP VoIP account password.
- Click Advanced.
- Registrar Port:
5060 - SIP Proxy:
sip.ineedbroadband.co.uk - SIP Proxy Port:
5060 - Outbound Proxy:
nat.ineedbroadband.co.uk - Outbound Proxy Port:
5065 - Tick Register with outbound proxy.
- Click OK — the VoIP telephone light should come on.
Having trouble? Double-check your PPPoE and SIP details are correct, then call us on 0115 871 8379.